Flower Delivery Rickmansworth Terms & Conditions

Introduction

These Terms & Conditions govern all online flower delivery orders placed with our Rickmansworth-based service. By purchasing flowers from our website, you agree to the terms set out below. These conditions are designed to ensure transparency and to inform customers throughout Rickmansworth and the surrounding areas about their rights and responsibilities when using our flower delivery services.

Scope & Applicability

These Terms & Conditions apply to all orders placed for flower delivery within Rickmansworth and its neighbouring locales. Whether you are sending flowers to a loved one in Rickmansworth or arranging a delivery for a business associate across the surrounding regions, these terms apply equally to all online customers.

Order Process

1. Selection: Customers begin by browsing the online catalogue of flower arrangements, bouquets, and gifts, choosing the items they wish to have delivered in Rickmansworth or nearby.

2. Customisation: Some products may offer personalisation options, such as message cards or specific flower choices, subject to availability.

3. Basket and Checkout: Selected items are added to the shopping basket. The checkout process requires accurate entry of the recipient’s delivery address, preferred delivery date, as well as the sender’s contact details.

4. Order Review: It is the customer’s responsibility to review the details provided for accuracy before submitting the order. We are not responsible for late or failed deliveries resulting from incorrect information.

5. Order Confirmation: Once the order is submitted, you will receive an on-screen acknowledgment. A confirmation of your order, summarising details and charges, will be sent to you following successful payment authorisation. Acceptance of your order and formation of a binding contract takes place when the order confirmation email is sent.

6. Delivery Area: Orders can be placed for delivery within Rickmansworth and the surrounding districts as detailed on our website. If you have any uncertainty about coverage, please consult service area details before placing your order.

Product Availability & Substitutions

All products are subject to availability. Our team endeavours to showcase seasonal and locally sourced flowers for Rickmansworth deliveries. While we make every effort to deliver arrangements as displayed, substitutions of flower varieties, containers, or packaging may be necessary due to seasonal or regional availability, or other factors outside our control. Any substitutions will be made using items of equal or greater value and in keeping with the overall theme and colour scheme of the original choice.

Pricing & Payment

All prices displayed for online flower delivery in Rickmansworth are quoted in pounds sterling (£) and inclusive of VAT unless otherwise stated. Delivery charges, where applicable, are clearly indicated prior to order finalisation.

Payment must be made at the point of order through one of the secure methods offered on our website (e.g., credit/debit cards, or other approved payment gateways). By submitting your order, you confirm that the payment details provided are valid and correct, and that you are authorised to use the payment method.

We reserve the right to refuse or cancel orders where payment has not been properly made or authorised, or where there is a suspicion of fraudulent activity.

Order Amendments & Cancellations

Amendments: If you wish to modify your order after placement (for instance, a change of delivery address or date), please communicate your request as soon as possible. Amendments are subject to current order status and may not always be possible, particularly if the order is already being processed or has been dispatched.

Cancellations: Customers have the right to cancel their order up to 24 hours before the scheduled delivery date, provided the floral arrangement has not yet been prepared or dispatched. For cancellations made within 24 hours of delivery or after the order has been put into preparation, we may be unable to refund the full purchase price. This is due to the perishable nature of our products and associated costs of order preparation.

To cancel or amend an order, you must provide sufficient details to identify your order. Refunds for cancellations that meet the requirements will be processed as promptly as possible, normally within 7 working days.

Non-Delivery: In the event that we are unable to complete your flower delivery in Rickmansworth or in proximate areas due to reasons within our control, a full refund or redelivery will be offered at no extra cost.

Delivery Terms

Online flower delivery Rickmansworth orders will usually be fulfilled on the requested date, subject to exceptional circumstances. Deliveries are carried out during standard business hours unless otherwise arranged in advance. During peak periods (e.g., Valentine’s Day, Mother’s Day, Christmas), delivery times may be extended due to increased demand.

We endeavour to meet specific delivery instructions; however, exact delivery times cannot be guaranteed. If nobody is present at the address to receive the flowers, our driver will attempt to leave them in a safe place or with a neighbour. A delivery note may be left to inform the intended recipient of the delivery’s location. If redelivery is required due to the recipient not being available, additional charges may apply at our discretion.

Quality & Complaints

Flowers and floral products are perishable. We guarantee that all flowers supplied as part of the Rickmansworth flower delivery service will be fresh and of merchantable quality at the time of delivery. If you are not satisfied with your order due to damage, poor condition, or incorrect items, you must contact us within 24 hours of delivery to raise any issues. Photographic evidence may be required for quality-related complaints.

All complaints will be addressed promptly and remedial solutions such as replacement, redelivery, or partial refunds may be offered depending on the nature of the complaint and at our discretion.

Right of Withdrawal

As flowers and related products are perishable, the standard right to cancel under UK distance selling regulations does not apply in full where goods are personalised or made to order (e.g., bespoke bouquets). Non-perishable, non-personalised items may be returned for a refund within 14 days of receipt, provided they are unused and in their original packaging. Any refund due will be made upon receipt and inspection of returned goods.

Our Liability

We commit to fulfilling flower delivery Rickmansworth orders with due care and professionalism. Should we fail to comply with these Terms, our liability is limited to the purchase price of the relevant product, including delivery charges if applicable. We are not responsible for indirect or consequential losses incurred by the customer arising from failed, delayed, or incomplete deliveries, except where caused by our negligence or fraud.

Nothing in these Terms excludes our liability for death or personal injury arising from our negligence, fraud, or any breach of statutory duty.

Force Majeure

We are not liable for any failure to deliver flowers, or for delays, if due to circumstances outside our reasonable control. Examples include severe weather, transport disruptions, strikes, pandemic outbreaks, or interruption to the supply chain. In such instances, we will notify customers and endeavour to reach a satisfactory alternative arrangement, such as rescheduling delivery or providing a suitable substitute product.

Personal Data & Privacy

Customer information provided in connection with online flower delivery Rickmansworth orders is processed in compliance with UK data protection legislation, including the General Data Protection Regulation (GDPR). Your data will only be used for the purposes of fulfilling your order, managing your customer relationship, and as otherwise described in our Privacy Policy.

Age Restrictions

Customers must be at least 18 years old to place an order for flower delivery in Rickmansworth. Where orders include products that are age-restricted by law (such as alcohol), delivery will only be made to customers who can provide suitable proof of age upon request.

Governing Law & Jurisdiction

These Terms & Conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes relating to flower delivery orders in Rickmansworth or operation of our online services shall be subject to the exclusive jurisdiction of the Courts of England and Wales.

Updates to Terms

We reserve the right to review and amend these Terms & Conditions periodically. Any changes will be effective as soon as they are posted on our website. Customers are encouraged to review the Terms & Conditions each time an order is placed for flower delivery in Rickmansworth and the surrounding areas.

Contact & Further Information

If you have any questions regarding these Terms & Conditions or require clarification concerning your online flower delivery Rickmansworth order, please refer to the customer contact methods provided on our website. Our team is dedicated to ensuring you experience a seamless and reliable flower delivery service in Rickmansworth and its neighbouring districts.

Note: These Terms & Conditions apply to all customers ordering flower delivery online for Rickmansworth and surrounding areas.

Company Information

This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.

Our business correspondence address is .

HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Rickmansworth, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.

All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Rickmansworth.

For assistance with orders, returns or account queries, please fill out the Contact Us form.