Our Returns & Complaints Commitment at Flower Delivery Rickmansworth
Returns, Refunds & Complaints Process
At Flower Delivery Rickmansworth, we pride ourselves on being a trusted local florist, delivering only the freshest flowers to households and businesses in Rickmansworth and the surrounding area. We are committed to your satisfaction, and our returns, refunds, and complaints process is designed to ensure your flower delivery experience is always a positive one.
Our Fresh Flowers Guarantee
We guarantee that all our floral arrangements are made using only the freshest flowers, handpicked daily for optimal quality. Every bouquet is crafted to arrive looking vibrant and beautiful, with a minimum freshness window of five days from the date of delivery. We are dedicated to upholding our fresh flowers promise for every order delivered in Rickmansworth.
Damaged-on-Arrival Policy
It's rare, but if your flowers arrive damaged or below the expected quality, we want to resolve the issue quickly for you. If you notice any wilted, broken, or otherwise unsatisfactory blooms upon delivery, please contact us immediately. For a smooth resolution, we may request photographs of the damaged flowers within 24 hours of receipt to help us assess and improve our services.
Freshness Window & Quality Concerns
Our bouquets are designed to stay fresh for at least five days, provided they are cared for according to our flower care guide. If your flowers do not meet this standard, please let us know as soon as possible so that we can correct the issue. Please provide details (including photographs, if possible) of the concern when you contact us, to help us process your request more swiftly.
Refunds & Replacement Options
If your flowers arrive damaged or do not meet our fresh flowers guarantee, we offer two flexible options:
- Replacement: We will immediately arrange for a fresh bouquet to be delivered to your specified address at the earliest possible convenience.
- Partial or Full Refund: Depending on the nature and extent of the concern with your flowers, we can offer a partial or full refund. Our customer care team will assess the situation and advise you on the best solution.
We aim to process all refunds and replacements promptly, typically within 3-5 business days once your request has been assessed and approved.
Our Complaints Process
Your feedback is important to us, and we take all complaints seriously. If you are unhappy with any part of your experience, please get in touch with our team as soon as possible. We will acknowledge your complaint within one business day and work with you to find a swift and fair resolution. Our goal is to always leave you delighted with your flowers and our service.
Why Choose Flower Delivery Rickmansworth?
As a local, community-focused Rickmansworth florist, we value every customer and every delivery. Households and businesses throughout Rickmansworth trust us for beautiful flowers and responsive customer support. Thank you for choosing us for your special occasions and everyday flower needs—we promise to treat your order with the utmost care every time.
